People respond strongly to leadership expectations and rewards. If they are given little power in their jobs, they have little interest in improving them. The first step in implementing TQM requires the an upper-management change in both philosophy and behavior. Managers must adopt the objectives of customer satisfaction and continuous improvement. They must implement the change to achieve these objectives through their personal and continuous involvement and in the reeducation of everyone in the.The major new element in world market competition is quality. During the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction.
Technology of Nepal
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